South Branch Career and Technical Center
Diversified Clinical Applications: 0719
Directions: 1. Read each question carefully;
2. read choices a, b, c and d;
3. select the correct answer; you may enter ONLY ONE ANSWER;
4. using your mouse, place the cursor over the "option button" to the left side of the correct answer. "Left click" the cursor. The center of the option button should become green. If it does not, please ask your instructor for assistance. After the option button becomes green, you have successfully answered the question, and you may move on to the next question.
5. When you have finished the test, please re-read and check your answers. When you feel you have done your best, go to "File" in the upper left hand side of your task bar, select the "Print" option. When the print box appears, press OK. Your completed test should begin printing.
a) reporting to work on
time.
b) maintaining a good attendance record.
c) performing assigned tasks on time.
d)
starting many tasks at one time.
Question 2 Tattoos should be covered when working in a clinical facility because they
a) may offend the patient,
family, and co-workers.
b) can become infected.
c) may confuse residents or patients.
d) increase the risk of skin injuries.
Question 3 Which of the following communicates a professional appearance during a job interview?
a) strong perfume and clean
neatly filed nails
b) bright flashy colored clothing and low
heeled shoes
c) heavy makeup and clean clothes
d) good oral hygiene and clean, neat clothing
Question 4 It is important that health care workers who smoke remember that smoking odors usually
a) disappear quickly
when a person finishes smoking.
b) can be removed by using
breath mints.
c) are noticed only by non-smokers.
d) linger on the smoker's breath, hair, clothing and
hands.
Question 5 When working, it is professionally acceptable for the Medical Assistant to wear
a) jewelry in pierced
eyebrows, lips, the nose, or tongue.
b) wedding rings and small earrings.
c) necklaces.
d) nail polish.
Question 6 Keeping one's professional credential current is the responsibility of the employer.
a) True
b)
False
c)
d)
Question 7 Adhering to ethical and legal standards in healthcare protects both the patient and the caregiver.
a) True
b) False
c)
d)
Question 8 Long finger nails are acceptable due to the fact that gloves are available to all health care workers.
a) True
b) False
c)
d)
Question 9 Tom plans to resign from his job as a nursing assistant working at a local nursing facility. The BEST way for Tom to terminate his employment is to
a) tell other
co-workers of his intent prior to informing his supervisor.
b) give a two-week notice in
writing to his immediate supervisor.
c) not show up for his next scheduled
shift.
d) inform the administrator verbally of his intent.
Question 10 You are caring for Mr. Scott, a newly admitted resident. After orienting him to his environment, he asks you to sit and talk with him for a while. However, you have other responsibilities at this time. The correct response would be
a) "Okay, I'll be glad
to."
b) give him
the call light and explain after your work is completed you will return.
c) tell him its against facility policy
to socialize with residents.
d) tell him you will try to come back even though you
know you won't have time.
Question 11 In order to earn a bachelor's degree, you typically attend a college / university for
a) 6 years.
b) 4 years.
c) 2 years.
d) 8 years.
Question 12 As a receptionist in a medical office you realize that your conduct during initial contact with a patient is important because
a) a good rapport
keeps patients from breaking appointments.
b) it gives patients their first
impression of the practice.
c) new patients are needed for the practice to
grow.
d) payments will eventually have to be discussed.
Question 13 A job applicant learns she was not chosen for a position and she calls the emplyer to ask why. What reason constitutes a valid reason for NOT hiring her?
a) She has a poor high
school attendance record.
b) She is a single mother.
c) She is physically handicapped.
d)
She lives 30-miles from the job site.
Question 14 After a job interview, the next step is to
a) call the organization
and let them know you are purchasing their products.
b) call the personnel office daily to
reinforce you strong interest in the position.
c) contact the personnel manager regarding the status of
the hiring desision.
d) send a brief thank you letter.
Question 15 Working cooperatively with others and sharing responsibilities BEST demonstrates
a) performance process
skills.
b) problem solving skills.
c) supervisory skills.
d) teamwork skills.
Question 16 To demonstrate equal respect for your co-worker, you must treat everyone
a) according to his/hear
place on the career ladder.
b) according to the employee handbook.
c) as you would like to be treated.
d) as you would treat you friends or relatives.
Question 17 After making an initial telephone contact with any employer, you should follow up by sending a
a) complete portfolio.
b) cover letter and resume.
c) business letter only.
d)
resume only.
Question 18 As a member of the health care profession it is important to affiliate with a professional organization to
a) develop a network of
others in your profession.
b) have contact with a
group of individuals who have different careers than yours.
c) receive time off work to attend meetings.
d) to get promoted more quickly.
Question 19 You can deal with problems more effectively by using a systematic method. Steps to problem solving in the work place should include
a) calling your best
friend, asking for advice, and formulating a plan.
b) choosing the easiest solution.
c) letting the situation take care of itself.
d) identifying the problem, considering several solutions, and evaluating
the outcome.
Question 20 Sue consistently arrives to work on time, works hard, and completes all her assigned duties as required. These characteristics reflect her
a) dependability.
b) discretion.
c) empathy.
d) tactfulness.
Question 21 After graduation from high school, Jane entered an educational program to become a Registered Nurse. As a full-time student, she will complete the program in two years. What degree will she earn?
a) BSN
b) MSN
c) ADN
d) CNA
Question 22 Joan is a new employee. During her sixth day on the job, she is confronted with an assignment in which she is somewhat unfamiliar. After completing the assignment, she realizes she has made a mistake. What is Joan's BEST course of action?
a) Correct the
mistake as best as possible without reporting it to the supervisor.
b) Continue working but do not try
this assignment again.
c) Report the mistake to the supervisor and
ask for additional training.
d) Ask a co-worker to help fix the mistake and don't
mention it to anyone.
Question 23 Identify the section or part of a resume in which courses studied in school should be included.
a) employment
objective
b) personal information
c) educational background
d) work experience
Question 24 All of the following areas should be included on a resume EXCEPT
a) address.
b) past employment.
c) age.
d) education.
Question 25 The purpose of a cover letter is to
a) list all of your job
qualities.
b) list all of your past jobs.
c) obtain an interview.
d) obtain an application.
Question 26 When sending a resume to a prospective employer, it is acceptable to
a) hand write the
resume.
b) include your name and the
name of your spouse.
c) fold it into small sections and place
it in a small envelope.
d) send a good professional copy of the
original resume.
Question 27 Which of the following is INCORRECT regarding a resume?
a) A resume should be
typed, without errors.
b) A resume should include past employment.
c) A resume should include an explanation for termination
from previous job.
d) A
resume should include your mailing address.
Question 28 When including references on a resume
a) list at
least 10 people.
b) use relatives for personal
references.
c) ask permission before using
anyone as a reference.
d) never include the phone
numbers of references.
Question 29 Which of the following is considered ACCEPTABLE reasons for missing work?
a) missed bus
b) babysitting problems
c) serious illness
d) car wouldn't start
Question 30 If your supervisor asks you to do a certain task in a new way that is unfamiliar to you, you should
a) accept the task, doing
it your way.
b) ask that you be shown how to do it so you
will know the next time.
c) refuse to do it the new way since you already know
one way it can be done.
d) act like you know how and have someone else show you how to do it the
new way.
Question 31 Cooperation can be described as
a) enthusiastic
inspiration for work.
b) molding an individual into
the workplace.
c) the ability to work smoothly with
others.
d) being liked by those you work with.
Question 32 Two employees are arguing loudly in the hallway. The BEST course of action for you to take would be to
a) confront them to find
out the problem.
b) confront them and ask them to keep the
noise down.
c) suggest they move into a private office and alert the
supervisor.
d) reprimand them for arguing loudly and tell them to go back to work.
Question 33 Of the following, which attitudes and actions are considered NEGATIVE or NONPROFESSIONAL for a health care provider?
1. confrontational 2. talks behind others' back 3. respectful 4. pride in work accomplished 5. unkept commitments 6. attends work regularly
a) 4, 5, 6
b) 3, 4, 5
c) 1, 2, 3
e) 1, 2, 5
Question 34 As a worker within the health care industry, you are expected to value competency. "Competency" is defined as
a) how you feel.
b) knowing yourself.
c) working to achieve your goals.
d) capable of doing something correctly.
Question 35 You are employed as a Medical Assistant in a physician's office. The Nurse Manager has instructed you to do a procedure on Mrs. Lane that you feel is incorrect. The BEST course of action that you should take FIRST is
a) perform the
procedure because the Nurse Manager is more knowledgeable than you.
b) wait until Mrs. Lane's
next visit to do the procedure in order to give you time to double-check on this
situation.
c) don't argue about it, just don't do
it.
d) double-check, even though you might get yelled at
for questioning the order.
Question 36 You are sick and unable to report to work. You should
a) call your
supervisor.
b) call a friend and have him/her
alert your supervisor of your absence.
c) call the Nursing Assistant that you are
assigned to work with that day.
d) do nothing because you know they are overstaffed that
day anyway.
Question 37 The Chain of Command or Organizational Chart in a health care facility refers to the
a) lines of authority in
each department.
b) rules for billing patients.
c) rules
for dealing with families of patients.
d) listing of current
job openings.
Question 38 Who is responsible for the nursing staff of the entire faciltiy and the activities involved in providing safe nursing care?
a) Director of
Nursing
b) Case Manager
c) Nursing Supervisor
d) Team Leader
Question 39 The governing body of a Health Care agency is called the
a) Board of Directors.
b) Director of Nurses.
c) Director of Patient Care Services.
d) Human Resources.
Question 40 Mary has applied to become a Nursing Assistant Team Leader. Mary shows up for work according to her schedule, is on time, helps others without being asked and attends all in-service programs. Mary is
a) displaying empathy.
b) trying to make her co-workers look bad.
c) brown-nosing the Director of Nursing.
d) exhibiting characteristics necessary for advancement.
Question 41 John White is a nursing assistant and works on the 11-7 shift in a nursing home. While performing his nightly charting, he notices a bulletin announcing an in-service on the new scales used for residents' weight. John should
a) request to attend
the continuing education classes because they are important for job performance.
b) request to attend so he can get
paid overtime.
c) not plan to attend because all scales are
similar.
d) not plan to attend because residents are not
weighed at night.
Question 42 One of your co-workers is really beginning to annoy you. He takes longer breaks than he is supposed to and seems to disappear when there is work to be done. This morning, he has kept a patient waiting for twenty minutes while he made several personal phone calls. When you remind him he has a patient waiting, he says, "Mind your own business! I'll get him when I'm ready." How should you handle this situation:
a) do his work for him
b) tell the patient he is making
personal calls on the job
c) ignore the patient's pleads for help
d) discuss the situation with the team leader
Question 43 A person who is able to influence others to work toward a common goal is BEST know as a(n)
a) follower.
b) achiever.
c) communicator.
d) leader.
Question 44 A job interview provides an opportunity to impress the employer with qualifications one possesses and also to
a) relate personal
difficulties that prove a real need for a job.
b) make salary demands.
c) communicate areas that were disliked
from previous jobs.
d) learn more about the employer and the specifics of
the job.
Question 45 When searching for a job, it is often helpful to attend an event where representatives from many different organizations gather in one place to give job seekers direct contact to a variety of companies. This event is often held on college campuses or schools. This event is held for the benefit of both the company and the job seekers is known as a(n)
a) employment mixer.
b) technology field.
c) employee round-up.
d)
job fair.
Question 46 You are talking with several co-workers during lunch. Nancy Jones has just said that she can't stand Paula Smith, a co-worker who is not present. The BEST action for you to take is
a) ask why she doesn't like
Paula.
b) change the subject to prevent further talk.
c) comment that Paula does seem to be annoying sometimes.
d)
tell Paula what you heard since she has a right to know.
Question 47 Fred has been an employee of the hospital for 15 years. He has progressed slowly through the ranks and is currently unit manager. He is constantly complaining. Some of his comments include "What a lousy day," "This coffee is always lousy," and Working in this business is bad." These comments are an example of
a) optimistic
behavior.
b) pessimistic behavior.
c) constructive criticism.
d) critical thinking.
Question 48 The best way to avoid conflict is
a) make plans to get even.
b) follow the chain of command.
c) work alone.
d)
ignore the problem.
Question 49 Discrimination is defined as
a) guidelines to help
employers.
b) working together as a team.
c) getting all of the facts before making a decision.
d)
unfair treatment due to such factors as race or religion.
Question 50 Aggressiveness is defined as
a) exhibiting forceful
behavior.
b) deciding before having the facts.
c) loving to excess.
d)
working together.